Shipping Policy

Last Updated: June 2026

Thank you for shopping with us. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Shipping Time

Estimated delivery times:

• Europe: 5–10 business days
• United Kingdom: 5–10 business days
• Other International Destinations: 7–15 business days

Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, or peak seasons.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (when available).

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect addresses.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our support team and we will assist you in resolving the issue.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.

Email: info@marlowexentaris.com